Shipping & Delivery Policy

1. Digital delivery — receipts and confirmations

A payment confirmation is shown on screen as soon as the payment aggregator confirms settlement, and an email receipt is sent to the address you provided, normally within a few minutes and in all cases within 24 hours. If it has not arrived, check your spam folder and then write to us and we will re-issue it. There is no charge for a receipt or a re-issue.

2. Physical delivery — where we ship

We ship anywhere in India through registered courier partners and India Post. We do not ship outside India.

3. Dispatch and delivery timelines

• Ready-stock items: dispatched within 3 to 5 working days of a confirmed order.
• Made-to-order and handmade items: dispatched within 7 to 14 working days, as stated on the product page.
• Delivery after dispatch: usually 3 to 7 working days within Telangana and 5 to 10 working days elsewhere in India.
• Remote pin codes, festival periods, weather events and courier delays can extend these timelines. Where a delay is significant we contact you.

4. Shipping charges

Shipping charges, where applicable, are shown at checkout before payment. Some items are marked as collected in person or delivered directly by our field team; that mode is stated on the product page and carries no shipping charge.

5. Tracking

Once dispatched, we send the courier name and tracking reference by email, and by SMS where you have given a mobile number. Please provide a complete address with landmark and a reachable phone number — incomplete addresses are the most common cause of failed delivery.

6. Failed or refused delivery

If a shipment is returned to us because the address was incomplete or the parcel was refused or unclaimed, we contact you to arrange re-dispatch; re-dispatch shipping is payable by the buyer. If a shipment is confirmed lost by the courier, we replace or refund it in full.

7. Damage in transit

Report damage within 48 hours of delivery to hello@ujjwalafoundation.org with photographs of the item and the outer packaging, and we will replace or refund the item as set out in the Cancellation & Refund Policy. Effective 27 August 2026.